Questions & Answers

Children up to 3 years old at the date of check-in stay in their parents’ room free of charge, sharing existing beds or the hotel provides free baby cots upon request. For children aged between 3 and 12.99 years at the date of check-in there is an additional payment, according to the price conditions for the specific reservation. They are accommodated on a sofa bed or the beds available in the room.* Children over 13 years are charged as adults, according to the price conditions for the specific reservation.* *To see the exact rates and occupancy information, please add the number of children and their age when using the search engine on the hotel’s website.

We gladly accept pets of small and medium-sized breeds (up to 5 kg). The additional cleaning fee is 30 BGN per night. If you wish to arrive with a pet, you must inform the hotel at least 24 hours before arrival and it must be immunized, microchipped, with a passport and with established hygiene habits.

Yes, you can park on the outside parking of the resort and you have 2 free hours, than the fee is 1.2 BGN per hour or 12 BGN for 24h. If you wish to use the underground parking of the hotel, please let us know when making the reservation in order to reserve a place, the fee for it is 50 BGN per night.

Yes, if you need you can charge your electric car. We have 1 station, which is located on the pakring lot next to the Clubhouse. Ask our colleagues from Reception for more information.

Yes, we have rooms with full accessibility for people with reduced mobility. The entire hotel is also fully accessible.

Specific room and/or floor requirements cannot be guaranteed, but we will be happy to know your preferences in advance and will do our best to meet all your requests.

As your booking was made through one of our partner websites, we kindly ask that you contact them directly regarding any cancellations or modifications. Please note that we are required to adhere strictly to the cancellation and modification policies outlined by our partners, and we are unable to make exceptions. We appreciate your understanding.

Yes, we guarantee the best possible rates. If you find our rooms with the same conditions at a lower rate on through any of our licenced partners, just inform us and we will offer you the same or better rate.

Our address is Lighthouse Golf & SPA Resort, 5 km after Balchik on E87. Find us on google maps here

Check-in is after 15:00.

We will do our best to accommodate you as early as possible. However, if the room is not ready upon your arrival, our team will be happy to assist you with your luggage while you relax in one of our restaurants. Additional fees and conditions are as follows: between 14:00 and 15:00, we will accommodate you, if possible, without additional payment. Between 12:00 and 14:00 we shall accommodate guests part of our Direct Advantage program (direct bookings) free and for all others there is a fee of 20 BGN per hour per room. Upon check-in earlier than 10:00, a full night will be charged, according to the price conditions of the specific reservation.

Our reception is available 24 hours a day.

Yes, a valid ID card with a photo or passport is required for check-in at the hotel.

Upon check-in, you will be kindly asked to provide a guarantee for additional services during your stay in the amount of 100 BGN per room, but not more than 300 BGN for the entire stay. The deposit is made only by pre-authorizing a bank card (credit or debit). The deposit is released upon check-out, unless it is used for payment.

For detailed information about our restaurants, please visit Restaurants & Bars

In Main Restaurant Alexandra; Every day from 7:30 to 10:00

In Main Restaurant Alexandra; Every day from 12:30 to 14:00. Please note that the type: buffet or set menu depends on the seasonal demand.

In Main Restaurant Alexandra; Every day from 19:00 to 21:30 Please note that the type: buffet or set menu depends on the seasonal demand.

The entire hotel is non-smoking. Smoking is allowed at our designated places such as the courtyard of the hotel, the terraces of the rooms, and the terraces of our restaurants, as well as the whiskey lounge. Vaping (including using IQOS and/or glo) is also allowed on the indoor terrace of the restaurants. For smoking in the room or spa, as well as outside the smoking areas, a fine of 400 BGN applies.

Yes – room service is available from 11:00 am until 10:00 pm. The menu is available in your hotel room.

Yes, we have free wireless internet throughout the hotel and in your room.

If you need an iron or ironing board you can contact our colleagues from the Reception and they will assist you in obtaining them.

Yes, you will find a menu of services and prices in the wardrobe of your room.

Parties are not allowed in the hotel rooms and suites in order to ensure the peaceful stay of our guests. In case of disturbance, a polite request (warning) will be made to reduce noise, in case of refusal, the guest will be asked to leave the hotel without a refund for the accommodation. Registered guest(s) are responsible for all visitors. Unregistered visitors are only allowed until 22:00h.

Indoor pool and Relax area: from 08:15 until 19:30 Thermal zone: from 10:00 until 19:30

Access to the facilities in the spa center is included in the price of the accommodation. Outside visitors can use the facilities with prior reservation at a fee. The access of external guests to the complex depends on occupancy. Guests are not allowed in the spa area, after checking out of the room.

Yes, the children can use the indoor pool with mineral water Children under the age of 16 are not allowed to use the gym and the spa facilities in the Thermal area.

Information about all procedures for which there is an additional charge is available on our Spa menu

Water temperatures in the pool range from 28°C to 31°C.

The resort offers proffessional golf course, golf lessons and traning faclities. For all information, booking t-time or golf lesson please contact our dedicated staff at the Pro-shop.

The hotel has a fitness center and it is available to all hotel guests around the clock.

The hotel has two tennis courts, mini football field, mini-golf, petnaque, bike rentals and more. For more information on how you can take advantage of them, please consult with the colleagues from the Reception on site or by phone

Yes, we do have indoor kids club, which is available free of charge for all children of guests aged 3 to 12 years. Also outdoor playground is avaialble. Check out all kids activities we offer: here

Check-out time is 12:00 The hotel can provide free late check-out until 13:00 only upon prior consultation with the staff and subject to availability for guest part of our Direct Advantage Program (direct bookings). Check-out after 12:00 until 17:00 is charged 20 BGN per hour per room. After 17:00 there is a fee equal to the whole night, according to the pricing policy for the specific reservation.

Yes, we accept payments with all major debit and credit cards. In cash (Bulgarian leva and euro). *The main payment is always in Bulgarian leva. The conversion of amounts in euro is at the fixed exchange rate of the BNB EUR 1 = BGN 1.95583. / BGN A deposit of BGN 100 per day for additional costs during the stay is accepted ONLY credit/debit card authorization.

Please inform our Reception team, in advance or at the time of payment, of the information you need on your invoice.

Please contact us by email reception@lighthousegolfresort.com and we will assist you.

You are more than welcome to share your impressions of your stay with us on reception@lighthousegolfresort.com or through Google . We also appreciate honest and constructive criticism as this will help us in our constant efforts to reach new heights in service.

If you would like to receive the best prices and offers with the most flexible terms, please visit our website or contact our booking team directly by email reservations@lighthousegolfresort.com or phone +359 52 401 401